Refund policy

30-day money-back guarantee

If you're not happy with your BendMate, you can return it within 30 days of delivery for a full refund of the item price.

How to return

1. Email us at sales@worldofdesires.com with your order number and the reason for the return.
2. We'll reply within 1–2 business days with return instructions.
3. Send the item back unused and in its original condition. Return postage is paid by the customer unless the item is faulty or we sent the wrong item.

Faulty, damaged or wrong items

If your order arrives damaged, faulty or incorrect, email us within 7 days of delivery with a photo and we'll send a free replacement or a full refund, including postage. You don't need to send it back.

Refunds

Once we receive and check your return, we'll refund you to your original payment method within 5 business days. Your bank may take a few extra days to process it.

These terms don't limit your rights under the Australian Consumer Law.